Contact Us

Need to contact the team behind Non Gamstop Casinos? This page explains what we can help with, what to include in a message, and where to go instead if your problem is with a casino account, a withdrawal or your own gambling. We don't publish a phone number, postal address or email address here, so use the contact route provided on the site at the time you read this.

What we can help with

Non Gamstop Casinos is an independent information site. We research and compare casinos that operate outside GAMSTOP, and we explain how bonuses, payments and protections work. We are not a casino, and we don't hold your money or accounts.

Good reasons to get in touch:

• You've spotted an error or out-of-date detail, such as a changed bonus term, payment method or wagering requirement.
• You want to ask how we reached a rating or ranking. Our About Us page explains our approach.
• You have a question about the guides on our main casino comparison page.
• You'd like to report a casino that is misdescribed on our site.
• You have feedback on how easy the site is to read or use.

What we can't do

We can't resolve disputes for you, and we can't make a casino release a withdrawal or reopen an account. We also can't promise a particular outcome from any complaint.

• Account or payment problems: contact the casino's own support first. Betmica, Kikibet, Betninja and the other operators we list each run their own help channels.
• Bonus disputes: read that casino's bonus terms and keep screenshots of the offer and your balance.
• Legal advice: we can explain general principles, but we are not solicitors.

Before you write to us: a short checklist

1. Tell us the page address or the name of the casino you're asking about.
2. Say what you saw and what you expected instead.
3. Include the date you saw it. Offers change, and our facts were last checked on 1 October 2026.
4. Attach a screenshot if you can, but leave out passwords, full card numbers and identity documents.
5. Tell us whether you want a reply. We can't promise a response time.

If your problem is with a casino

Work through these steps in order.

1. Contact the casino's support through live chat or email, so you have a written record.
2. Use its formal complaints procedure if support doesn't fix the problem. Check the terms for how to escalate.
3. Keep evidence: transaction records, chat transcripts, bonus terms as they appeared and any verification requests.
4. Look at the licensing body named in the casino's footer. Overseas regulators vary in how far they handle player complaints, so check what they offer before relying on them.

Be aware that a casino not on GAMSTOP is generally not licensed by the UK Gambling Commission. The usual UK protections and dispute routes for Great Britain-licensed operators may not apply, and accepting British customers is not the same as being authorised to serve them. Read the casino's terms and our Terms and Conditions to see how we describe these risks.

Withdrawal and verification delays

Many complaints we see raised relate to identity checks, source-of-funds questions and withdrawal limits. Casinos can ask for ID or proof of address before paying out, and a delay is often caused by missing or unclear documents. Send clear, complete files through the casino's secure upload, not by general email unless told to. Don't assume any withdrawal will be paid by a set date.

Support if gambling is causing you harm

If gambling feels out of control, don't wait for a reply from us. We are not a support service.

• GamCare: free, confidential support through the National Gambling Helpline and online chat. Check GamCare's website for current opening details.
• GAMSTOP: a free service that lets you self-exclude from online operators licensed in Great Britain. Using non GAMSTOP sites after you've excluded undermines that choice.
• Tools you can use now: deposit and loss limits, time-outs, and gambling blocking software on your devices.

Our Responsible Gambling page has more detail. Gambling is for adults aged 18 and over, and it should never be treated as income or a way to solve money problems.

Commercial relationships and independence

We may earn commission if you join a casino through links on this site. Commission does not buy position: our rankings and editorial ratings are based on our research of terms, payments and features. If you think a listing is unfair or inaccurate, tell us and include the evidence.

Privacy when you contact us

Only send what we need to answer you. Never send passwords, payment card details, or copies of identity documents. We will never ask a reader for these.